Outbound Call Center Agent
14 hours ago
Neksjob is a dynamic company that prides itself on delivering top-notch customer service. Our team is comprised of passionate individuals who strive to provide exceptional experiences for our clients.
Our Promise
- We offer a competitive salary and exciting performance bonuses & account specific allowances
- We provide career advancement opportunities within the company
- We offer comprehensive healthcare benefits for a healthier you
The Job Description
This role involves managing incoming customer calls and emails with professionalism, empathy, and expertise. You will also leverage client-specific tools and software to track and manage customer interactions efficiently.
Your Responsibilities
- Manage incoming customer calls and emails
- Address customer questions, concerns, and service requests in a timely and accurate manner
- Deliver exceptional service with professionalism, empathy, and expertise
- Leverage client-specific tools and software to track and manage customer interactions
What We're Looking For
- At least Completed 2nd year college / Preferred: IT or any computer-related courses
- Minimum of 6 month BPO experience (Voice is preferred)
- Can accept No Call Center Experience - should be tech-savvy with strong communication skills and course should be IT-related
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