Senior Customer Experience Leader

1 day ago

Antipolo City, Calabarzon, Philippines beBeeCustomerServiceManager Full time ₱600,000 - ₱800,000
Customer Service Manager Job Description

This role involves overseeing customer service operations and driving excellence in support delivery.

Key Responsibilities:
  • Lead, train, and mentor a team of customer service agents to deliver exceptional results.
  • Develop solutions to address recurring customer issues.
  • Maintain customer service standards through efficient processes.
  • Provide timely and effective support via various communication channels.

The ideal candidate will have strong leadership skills, with the ability to manage complex customer interactions and drive business growth.

Requirements:
  • Relevant degree in Business Administration or Communications.
  • Minimum 5 years experience in customer service management.
  • Proven track record of leading and coaching support teams.

A strong technical aptitude, analytical mindset, and problem-solving skills are essential for this role. The ability to work independently and collaboratively is also required.

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