
Third-Party Vendor Manager
1 day ago
Business Partnership Specialist
About the Role:We are seeking a skilled Business Partnership Specialist to oversee and manage third-party vendors within our Consumer domain for BPO operations.
Key Responsibilities:- Manage vendor performance and relationships
- Generate insights and present them to stakeholders
- Develop strategies to improve vendor performance
- Ensure vendors comply with our requirements and contractual obligations
- Solve performance-related problems using a Lean Six Sigma mindset
- Drive continuous improvements in partner metrics such as quality, productivity, staffing, training, attrition, and efficiency
- Hold vendors accountable for executing operational excellence and contractual standards
- Participate in strategic decisions to meet quality and service goals
- Analyze and resolve technical, process, and operational issues, providing quick and conclusive solutions
- 3+ years of relevant experience in vendor management or Consumer Operations
- Experience leading BPO operations or directly related Consumer Operations
- Excellent communication skills and ability to effectively present information
- Proven ability to lead projects and initiatives in a fast-paced environment
- Able to use data to drive operations improvements
- Extensive understanding of our business operations and industry
- Familiarity with emerging trends and industry practices
- Experience with BI tools like Looker and Salesforce
- SQL experience beneficial
- Six Sigma certification
- PMP certification
- Knowledge of cryptocurrency
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