Chief Vendor Management Officer

1 day ago

Paranaque City, Calabarzon, Philippines beBeeVendor Full time $100,000 - $120,000
Business Process Outsourcing Manager

We are seeking a highly skilled and experienced Business Process Outsourcing (BPO) manager to oversee and manage third-party vendors within the Consumer domain for our operations. The ideal candidate will possess in-depth knowledge of Consumer support requirements, vendor management best practices, and a proven track record of effectively managing vendor relationships.

This role plays a critical part in ensuring adherence to regulatory and quality standards and operational excellence within our organization. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system.

The successful candidate will be responsible for performance and relationship management of BPO Vendors, generating insights and presenting it to Vendors and Internal stakeholders, creating and/or executing strategies to improve vendor performance, ensuring vendors are compliant with our requirements policy wise and contractually, finding solutions to performance related problems with a Lean Six Sigma mindset, driving continuous improvements and quality performance of partner metrics such as quality (CSAT, Resolution Rate, FCR), productivity, staffing, training, attrition, and efficiency.

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