
Customer Service Representative
7 days ago
We are seeking individuals to join our team as Contingent Contact Center Agents in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.
The ideal candidate will apply the latest customer service techniques and learn our account management systems while helping improve the customers' experience during a difficult time.
Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.
Responsibilities- Assist customers with inquiries
- Learn common requests and solutions
- Improve customer experience
- Utilize our service techniques and systems
- Evaluate, troubleshoot, and follow up on customer issues
- Age 18 or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- BASIC KNOWLEDGE OF MICROSOFT OFFICE SUITE AND WINDOWS OPERATING SYSTEMS
- Highly reliable with regular attendance and punctuality
- Aptitude for conflict resolution, problem solving, and negotiation
- Customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- Ability to thrive in fast-paced environment with change and ambiguity
- Excellent interpersonal skills and ability to build relationships
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