Customer Support Optimization Leader

7 days ago

Rizal, Philippines beBeeLeadership Full time ₱3,000,000 - ₱5,000,000
Customer Service Leadership Role

This leadership position focuses on optimizing our e-commerce subscription business's customer support operations.

The ideal candidate will have extensive experience in customer service management, strong leadership skills, and a strategic mindset to enhance customer satisfaction and retention.

Key Responsibilities:
  • Lead, train, and mentor a team of customer service agents to deliver exceptional support.
  • Identify and implement solutions to address recurring customer issues, ensuring long-term resolution and improved processes.
  • Develop and maintain customer service SOPs to drive efficiency and consistency.
  • Provide timely and effective support to customers via email and chat.
Required Skills and Qualifications:
  • Bachelor's degree in Business Administration, Communications, or related field.
  • Minimum 5 years experience in customer service management, ideally in an e-commerce or subscription-based environment.
  • Proven leadership experience with a track record of managing and coaching customer support teams.
  • Strong technical aptitude with the ability to quickly learn new tools and platforms.
  • Proficiency in CRM systems and e-commerce platforms.
Benefits and Opportunities:

This role offers opportunities for growth and development within a fast-paced environment. The successful candidate will be able to work independently and collaboratively within a team environment.

They will also have the opportunity to contribute to the development of self-service resources and detailed performance reports using data analytics tools.

What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.

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