Clinical Support Specialist
3 hours ago
Job Description:
\We are seeking a skilled professional to fill the position of Clinical Support Specialist. This role is responsible for handling phone inquiries related to workers' compensation claims from multi-state medical providers. The successful candidate will require an understanding of computer systems, including StrataWare and CompIQ.
\Main Responsibilities:
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Provide prompt and courteous customer service for all calls, with a strong understanding of worker's compensation guidelines.
\Utilize working knowledge of StrataWare/CompIQ, Call Track, and client proprietary software to manage calls efficiently.
\Familiarize yourself with state rulings and regulations related to Workers' Compensation.
\Understand medical bill processing rules and guidelines, including how to read Bill Review Logs.
\Perform administrative tasks such as managing faxes, resubmitting bills, updating spreadsheets, phone message retrieval, and emails within 24 hours.
\Process medical bills, coding, or data entry with 98% accuracy during phone downtime or as assigned.
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