IT Support Manager

3 days ago


Taguig, National Capital Region, Philippines IQVIA Argentina Full time

About IQVIA

IQVIA Argentina provides clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries.

Our mission is to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

Job Description:

  • First-line support to company employees to resolve computer software, hardware, and networking problems.
  • Installation, configuration, customization, troubleshooting, upgrading, integrating, and maintaining software workstations, software applications, printers, wireless devices, hand-held devices, network configuration, and firewalls for end-users.
  • Reviewing agent metrics and meeting with agents to discuss performance.
  • Mentoring and coaching junior staff.
  • Developing developmental goals for agents and working with senior leadership.
  • Driving escalations to resolution by engaging multiple teams within IQVIA.

Requirements:

  • Associate's Degree preferred.
  • 5-6 years of Service Desk or Information Technology Experience.
  • 5-6 years of Customer Service Experience.


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