
Document Validator Specialist
2 days ago
Our team is seeking a detail-focused and process-oriented individual to join our core operations team as a Document Validator. This role involves reviewing and validating documents submitted by professionals, ensuring a seamless experience.
The successful candidate will review various credentials and compliance documents, directly influencing the quality, speed, and safety of our onboarding process. This allows professionals to get to work quickly and enables facilities to hire without delay.
Key Responsibilities:- Review and validate essential onboarding documents for accuracy, completeness, and compliance with facility, local, state, and federal guidelines.
- Monitor and manage document submission queues, backlogs, and expirations during assigned shifts, prioritizing tasks in real-time.
- Own daily tasks including document status updates, document mapping, resolving unread submissions, and handling special projects.
- Contribute to ongoing improvements by reviewing internal policies and recommending updates that enhance clarity and efficiency.
- Collaborate with cross-functional teams to resolve document-related inquiries and enhance internal workflows, communicating effectively via Slack and other internal tools.
- Stay informed on evolving documentation standards and product updates to ensure consistent, accurate decision-making.
- Meet targets for document review time, accuracy, and throughput, contributing to both individual and team performance goals.
- Prior experience in roles such as document verification, credentialing, compliance operations, administrative support, or customer service.
- Familiarity with U.S. healthcare documentation (e.g., licenses, certifications, immunization records).
- A sharp eye for detail, catching inconsistencies others might overlook.
- Confidence in making timely decisions, even in gray areas.
- Strong written communication skills and ability to simplify complex topics.
- Highly organized and dependable, with a strong sense of ownership and urgency.
- Demonstrated success in fast-paced, fully remote work environments.
- Comfortable using tools like Slack, Zendesk, Google Sheets, and task management platforms.
- Ability to work independently while effectively collaborating with other teams.
- Experience with Quality Assurance (QA) work is a plus.
- Residing in the Asia-Pacific region.
- Wired internet connection with a minimum of 15 Mbps download speed.
- Minimum system specifications: RAM 12 GB (16 GB recommended).
- Quiet, professional home workspace.
- Noise-canceling headset and stable internet/power backup setup.
- Please apply through the application form.
- This role requires completion of a test assessment using made-up data. Check inbox and spam folders; you will receive the email within 1-2 days after applying.
- The final compensation will be based on region, skills, and interview performance.
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