Quality Assurance Expert

23 hours ago

Batangas, Calabarzon, Philippines beBeeQuality Full time $68,320 - $102,480
About the Role

The Quality Assurance Specialist is responsible for assessing support interactions according to established standards, utilizing both traditional methods and AI-powered QA tools.

This role requires a strong analytical mindset and the ability to work with complex data sets. The ideal candidate will have experience with QA platforms and AI integrations, as well as knowledge of AI/ML model evaluation frameworks and benchmarks.

In this role, you will be working closely with cross-functional teams to identify gaps and develop solutions that enhance performance and improve outcomes. You will also be responsible for designing and leading training sessions focused on quality practices.

Key responsibilities include:

  • Evaluation and Monitoring: Assess support interactions according to established standards
  • Coaching and Mentoring: Identify opportunities for growth, provide constructive feedback, and offer guidance or mentorship
  • Analysis and Reporting: Conduct in-depth analyses of team and individual performance, share insights with leadership, and engage in planning measurable milestones to address performance gaps
  • Learning and Development: Design and lead training sessions focused on quality practices
  • Quality Management: Participate in calibration sessions to ensure consistent rating across various issue types in all support channels
  • Content and Process Improvement: Identify training needs, enhance processes, and recognize documentation opportunities while collaborating with cross-functional teams to drive improvements
About Atlassian

Atlassian is committed to unleashing the potential of every team. Our software products help teams all over the planet, and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

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