Medical Record Retrieval Specialist
1 day ago
Visaya KPO is seeking highly skilled and experienced CSR professionals to join our team in various locations. As a Medical Record Retrieval Specialist, you will play a critical role in providing exceptional customer service while working on medical record retrieval projects.
About the Role
This position involves working as a pure voice account representative, focusing on medical record retrieval tasks. You will be responsible for handling customer inquiries, retrieving medical records, and ensuring high-quality service delivery.
Key Responsibilities
- Provide excellent customer service to clients, responding promptly to their queries and concerns
- Retrieve medical records accurately and efficiently, adhering to company standards and protocols
- Collaborate with internal teams to ensure seamless project execution
Requirements
- At least 6 months of experience working as a CSR or in a similar role
- Completion of at least 2 years of college education
- Strong communication skills, with above-average tone and neutral accent
- Willingness to work night shifts and report on-site when required
Benefits
- Enjoy a competitive night differential rate of 15%
- Participate in regular engagement activities that foster growth and development
- Maintain a healthy work-life balance, ensuring overall well-being and job satisfaction
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