Medical Record Retrieval Specialist

1 day ago


Bacolod City, Western Visayas, Philippines Visaya KPO Full time
Job Overview
Visaya KPO is seeking highly skilled and experienced CSR professionals to join our team in various locations. As a Medical Record Retrieval Specialist, you will play a critical role in providing exceptional customer service while working on medical record retrieval projects.

About the Role
This position involves working as a pure voice account representative, focusing on medical record retrieval tasks. You will be responsible for handling customer inquiries, retrieving medical records, and ensuring high-quality service delivery.

Key Responsibilities
- Provide excellent customer service to clients, responding promptly to their queries and concerns
- Retrieve medical records accurately and efficiently, adhering to company standards and protocols
- Collaborate with internal teams to ensure seamless project execution

Requirements
- At least 6 months of experience working as a CSR or in a similar role
- Completion of at least 2 years of college education
- Strong communication skills, with above-average tone and neutral accent
- Willingness to work night shifts and report on-site when required

Benefits
- Enjoy a competitive night differential rate of 15%
- Participate in regular engagement activities that foster growth and development
- Maintain a healthy work-life balance, ensuring overall well-being and job satisfaction

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