Customer Service Representative
3 weeks ago
At Fair Trade Outsourcing, we're dedicated to delivering exceptional customer experiences for our clients. Our mission is to create sustainable middle-class employment and reduce global poverty by providing high-quality services.
Job SummaryWe're seeking a skilled Customer Service Representative to join our team. As a key member of our Contact Center, you'll be responsible for providing top-notch customer service to our clients, handling phone calls, emails, and other inquiries with professionalism and empathy.
Responsibilities- Respond to 70-90 phone calls per day, providing exceptional customer service and resolving issues promptly
- Answer customer emails and address their inquiries and concerns professionally
- Assist other departments with policy procedures and adjustments
- Help Pet Parents understand coverage and options, review claims, and maintain and adjust new and existing policies
- Collaborate with team members to ensure a supportive and efficient work environment
- Handle emotionally challenging situations with grace and resilience
- Experience working in the pet insurance, healthcare, or other insurance industries
- Strong mental and emotional resilience, with the ability to handle challenging customer interactions
- Excellent interpersonal and communication skills, including empathy and the ability to build rapport with customers
- Adaptability and the ability to multitask in a fast-paced environment
- Experience in a customer service role, preferably in a call center setting
As a Customer Service Representative at Fair Trade Outsourcing, you'll have the opportunity to make a positive impact on our clients' experiences and help them find solutions to their concerns. We offer a supportive and dynamic work environment, with opportunities for growth and development.
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