Customer Service Representative

3 weeks ago


Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time
About Fair Trade Outsourcing

At Fair Trade Outsourcing, we're dedicated to delivering exceptional customer experiences for our clients. Our mission is to create sustainable middle-class employment and reduce global poverty by providing high-quality services.

Job Summary

We're seeking a skilled Customer Service Representative to join our team. As a key member of our Contact Center, you'll be responsible for providing top-notch customer service to our clients, handling phone calls, emails, and other inquiries with professionalism and empathy.

Responsibilities
  • Respond to 70-90 phone calls per day, providing exceptional customer service and resolving issues promptly
  • Answer customer emails and address their inquiries and concerns professionally
  • Assist other departments with policy procedures and adjustments
  • Help Pet Parents understand coverage and options, review claims, and maintain and adjust new and existing policies
  • Collaborate with team members to ensure a supportive and efficient work environment
  • Handle emotionally challenging situations with grace and resilience
Requirements
  • Experience working in the pet insurance, healthcare, or other insurance industries
  • Strong mental and emotional resilience, with the ability to handle challenging customer interactions
  • Excellent interpersonal and communication skills, including empathy and the ability to build rapport with customers
  • Adaptability and the ability to multitask in a fast-paced environment
  • Experience in a customer service role, preferably in a call center setting
What We Offer

As a Customer Service Representative at Fair Trade Outsourcing, you'll have the opportunity to make a positive impact on our clients' experiences and help them find solutions to their concerns. We offer a supportive and dynamic work environment, with opportunities for growth and development.



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