Client Experience Manager

2 weeks ago

Manila, National Capital Region, Philippines beBeeOperations Full time ₱500,000 - ₱750,000

Our team is currently seeking a highly skilled and experienced professional to join our Operations Support Intermediate Analyst role. This position plays a crucial part in delivering exceptional client experiences while upholding the highest standards of quality, efficiency, and compliance.

">
  • This is an intermediate level position that involves providing day-to-day operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
  • The successful candidate will serve as a liaison between operations staff, relationship managers, project managers, custodians, and clients, ensuring seamless communication and collaboration across departments.

In this role, you will be responsible for managing offboarding related processes & requests, executing work assigned, including annual review certification and change requests, and serving as a liaison to business for work assignments by asking fact-finding questions, following up on open items, and helping with content approval.

You will also conduct needs assessments and update content or develop content-related solutions according to business requirements, research and seek out solutions to inquiries on help content and all other open items related to business, including policy gaps and changes, monitor work progression ensuring completion of assignments by requested due dates, and ensure consistent application of team process controls.

Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all employees, and it will be measured by specific metrics. Appropriately assessing risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

We are looking for candidates who possess 5-7 years relevant experience, Japanese proficiency - Business Level Japanese Speaking skills, proficiency in Microsoft Office, ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements, self-motivated and detail-oriented, proven organization and time management skills, demonstrated problem-solving and decision-making skills, consistently demonstrates clear and concise written and verbal communication skills, and hold a Bachelor's degree/University degree or equivalent experience.

Citi provides programs and services for your physical and mental well-being, including access to telehealth options, health advocates, confidential counseling, and more. Coverage varies by country. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  • Client Operations Associate I for Client Onboarding

    2 weeks ago

    Manila, National Capital Region, Philippines JPMC Candidate Experience page Full time $70,000 - $120,000 per year

    Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.As a Client Operations Associate I within our team, you will play a...

  • Client Experience Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines inDinero Full time $70,000 - $120,000 per year

    Job SummaryThe Client Experience Specialist is responsible for the entire client lifecycle, from post-sale activities like quarterly business reviews and renewals to client health initiatives. Exceptional communication, project management, and customer service skills are essential to deliver consistently positive client experiences as a dedicated client...

  • Client Experience Ambassador

    1 week ago

    Manila, National Capital Region, Philippines beBeeAmbassador Full time ₱1,800,000 - ₱3,000,000

    Client Experience AmbassadorAs a Client Experience Ambassador, you will play a pivotal role in shaping our client journey, providing exceptional first impressions and handling high-volume interactions with precision.You will collaborate with internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from...

  • Client Experience Director

    1 week ago

    Manila, National Capital Region, Philippines beBeePerformance Full time ₱800,000 - ₱1,000,000

    Job OverviewSummary: The Operations Manager plays a key role in leading high-volume client service teams to deliver exceptional customer experiences. They oversee the daily performance of Client Care Representatives, focusing on meeting quality and service targets.Key ResponsibilitiesDevelop and implement effective management strategies for forecasting,...

  • Client Success Manager with Recruiting Experience

    5 days ago

    Manila, National Capital Region, Philippines Pearl Talent Full time ₱1,200,000 - ₱2,400,000 per year

    As a Client Success Manager/Talent Matching Lead at Pearl Talent, you'll be at the forefront of connecting exceptional candidates with the right opportunities. Your primary goal will be to assess the feasibility of roles, ensure candidate quality aligns with client expectations, and guide both candidates and clients toward successful matches. This role is...

  • Sr. IT Operations Manager

    1 week ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time

    OverviewSenior IT Operations Manager role within a BPO environment. This role leads and oversees multiple IT/tech service delivery programs to ensure high-quality, efficient, and cost-effective operations that meet client expectations and contractual obligations across IT verticals including helpdesk, technical support, infrastructure services, and software...

  • Sr. IT Operations Manager

    1 week ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time

    Career Opportunities with Compass Experience LabsA great place to work.Careers At Compass Experience LabsCurrent job opportunities are posted here as they become available.We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an...

  • Sr. IT Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time $70,000 - $120,000 per year

    MEET COMPASSWe are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more If you enjoy...

  • Sr. IT Operations Manager

    1 week ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time

    OverviewMEET COMPASS We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more If you...

  • Client Experience Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱3,500 - ₱5,000

    Job Overview:Key Responsibilities:Support Client Success Managers in enhancing client experience.Ensure seamless onboarding and offboarding processes.Develop and implement strategies to drive customer success.Required Skills and Qualifications:Exceptional communication and problem-solving skills.Strong analytical and technical skills.Ability to work...