Become A Key Player In Delivering Exceptional Customer Experiences

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time ₱3,500,000 - ₱5,500,000
Customer Experience Representative

Deliver exceptional customer experiences, ensuring every interaction leaves a positive impression.

  • Master the intricacies of our product to efficiently resolve customer issues and inquiries.
  • Utilize incident management technologies to log, validate, track, and resolve application-related incidents.
Responsibilities
  • Collaborate closely with cross-functional teams globally to deliver world-class customer service.
  • Respond promptly to customer queries, demonstrating a proactive and customer-centric approach.
  • Get to know CRM integrations and how to troubleshoot more advanced issues
What You Need To Succeed

Non-negotiables

  • Strong written and verbal communication skills. Business English proficiency required.
  • A quick learner with an analytical mindset and the ability to thrive in a fast-paced environment.
  • Demonstrated stress tolerance and flexibility to work varied hours, including holidays and weekends.

Desirable Skills And Expertise

  • Interest in Software as a Service (SaaS) and web applications
  • Basic knowledge of the software development process and system design.
  • Experience in monitoring technical or product metrics.
About This Role

This is a key role in delivering exceptional customer experiences and driving business growth.

The successful candidate will be a strong communicator with excellent problem-solving skills and a passion for delivering results.

Why Choose Us
  • Competitive rewards: above-market compensation, healthcare coverage on day one (plus dependents), paid time off with cash conversion, group life insurance, and performance bonuses
  • A collaborative environment with opportunities to participate in company-sponsored events
  • Flexible work arrangements to support work-life balance
  • Opportunities for continuous learning and career growth
Job Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Outsourcing and Offshoring Consulting

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