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Metrobank Relationship Associate
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At Metrobank, we're committed to fostering a culture of leadership and growth. As a Relationship Associate, you'll play a vital role in monitoring, servicing, and maintaining our terminal assets and performance.
Key Responsibilities:- Visit merchants to provide exceptional customer service and establish strong relationships.
- Conduct outbound calls to ensure timely maintenance of MCC presence and billings on MCC terminals.
- Address merchant concerns and issues promptly and accurately.
- Coordinate with internal teams to deliver swift feedback to key contacts.
- Analyze reports on merchant visits and call outs, providing recommendations for process improvements.
We're looking for a detail-oriented professional with excellent communication skills and a passion for building strong relationships.
