Salesforce Configuration Specialist
3 days ago
About Jacobs
Jacobs Engineering Group Inc. is a global leader in delivering innovative solutions for a more connected, sustainable world. As a forward-thinking company, we're committed to driving progress and creating value for our clients and communities.
Job Description
We're currently seeking an experienced Salesforce Administrator to join our team as a Salesforce Configuration Specialist. In this role, you'll be responsible for configuring, maintaining, and supporting the use of Salesforce as a sales automation tool and CRM application.
As a key member of our team, you'll work closely with cross-functional groups to maximize efficiency and capitalize on the full features and benefits of the system. Your primary responsibilities will include:
- Executing and maintaining system configuration, data loads, security settings, user permissions, password resets, break/fix instructions, and data access.
- Troubleshooting production issues, updating minor CRs, and tickets requiring minor changes and enhancements to existing functionality.
- Providing excellent customer experience through timely and appropriate communication and following through until issue resolution.
- Coordinating with other applications on Salesforce integrations.
- Diagnosing, prioritizing, and escalating tickets to L2/Salesforce Developers.
- Timely and accurate documentation of resolution activities, system configuration, and administrative processes.
- Escalating process change requests, system enhancements, or any other related requests through relevant mechanisms for approval/prioritization.
- Staying up-to-date with Salesforce releases, features, and best practices and making recommendations to management regarding implementation as appropriate.
- Understanding new functionality being added as well as bugs being fixed by the Development team.
- Creating and maintaining sandboxes in the force.com platform.
- Downloading and maintaining production instance data backups.
- Deploying releases using Copado/SFDX and migrating data using data loader.
- Committing code to source control using Copado/GIT.
- Familiarity with Lightning interface and Einstein analytics would be an added advantage.
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