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Operations Director for Retirement Services

1 week ago

Manila, National Capital Region, Philippines Empower Enterprise Philippines, Inc. Full time

Join our team at Empower Enterprise Philippines, Inc. and take on the exciting role of Operations Director for Retirement Services

Job Summary

We are seeking an experienced leader to manage a team of representatives handling incoming phone inquiries about retirement plans, focusing on maximum productivity and service excellence.

Key Responsibilities:

  • Leadership and Strategy: Develop and implement strategies to maximize service quality, identify trends, and determine proactive solutions.
  • Talent Development: Provide ongoing coaching, feedback, and career counseling to team members.
  • Performance Management: Write and deliver effective performance appraisals, address team performance issues, track attendance and leave schedules.
  • Regulatory Expertise: Serve as a Supervising Principal for FINRA Series 6/63 licensed representatives, be familiar with all FINRA and SEC regulations.
  • Quality Assurance: Conduct weekly quality monitoring on all team members.
  • Team Building: Schedule and facilitate team meetings, implement contests or other morale-building programs, assist in training, liaise with other departments.

Requirements:

  • Bachelor's degree, preferably in a business-related field.
  • 3 years of management experience, preferably in a call center.
  • FINRA Series 6, 63, and 26 required within established timeframes.
  • Excellent organization, prioritization, and planning skills required.
  • Strong communication skills required.
  • Fluent in English.
  • Ability to work overnight hours.
  • FINRA fingerprinting required upon hire.