Incident Resolution Expert

Key Responsibilities:Incident Identification and EscalationIncident Management and ResolutionCommunication and ReportingProcess Improvement and TrainingThis role requires strong leadership skills, excellent communication abilities, and a keen analytical mind to effectively manage and resolve complex incidents.

AIA Digital+ Philippines is looking for a highly skilled professional to join its team as an Incident Resolution Specialist. The successful candidate will be responsible for ensuring that incidents are resolved in a timely and efficient manner.The primary objectives of this role are to ensure the smooth and continuous operation of Incident and Problem...

Job SummaryAIA Philippines is seeking a seasoned Technology Operations Head to lead our Incident and Problem Management functions. As a key member of our IT service management team, you will be responsible for ensuring the smooth and continuous operation of our IT services.Key Responsibilities:Develop and implement strategies to improve the efficiency and...

Join Our Team">We are seeking a seasoned Incident Response Expert to join our team at BlueVoyant. As a key member of our security operations center, you will play a critical role in helping our global customers manage their IT security and reduce the impact of security incidents.ResponsibilitiesMonitor and analyze security events and alerts from multiple...

Job DescriptionThis role involves analysing data trends on incidents to identify problem candidates, recording relevant details, managing problem creation to closure, and coordinating proactive escalation of priority problems.The successful candidate will use standard problem analysis techniques to facilitate identification and validation of root causes,...

Work Set-Up:100% onsite in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting ScheduleAbout This Role:Incident Manager ensures the smooth resolution of incidents, minimizing the impact on business operations. Acting as the primary point of contact during an incident, the incident manager oversees the process from start to finish, ensuring...

About the PositionWe are looking for an Incident Response Expert to join our team. As a key member of our Security Operations Center, you will be responsible for responding to security incidents and minimizing their impact.Your primary objective will be to continuously monitor and collect raw security data from various platforms. You will review alarms and...

The primary objective of the Manager – IT Service Management is to ensure the smooth & continuous end-to-end operation of Incident and Problem Management processes across AIA. By effectively managing each of the IT service management functions, the incumbent will contribute to maintaining high levels of service availability, minimizing disruptions to...

Policy Resolution Expert:We are seeking a Policy Resolution Expert to join our team. As a Policy Resolution Expert, you will be responsible for managing and resolving insurance claims, ensuring that our customers receive the best possible service.You will be responsible for reviewing and processing insurance claims, identifying potential issues, and making...

Incident ManagementLead the incident management process to ensure timely detection, recording, categorization and resolution of incidents.Coordinate and prioritize incidents to meet SLAs, minimizing downtime and business impact.Ensure proper communication with stakeholders regarding incident status and resolution progress.Provide post-incident reviews to...

**Job Summary**We are seeking a Senior Incident Management Specialist to join our team at METROGLOBAL SERVICES, INC.About the PositionThe successful candidate will be responsible for leading teams, managing Sev 2 and Sev 3 incidents, and developing process improvements.ResponsibilitiesManage Sev 2 and Sev 3 incidents, ensuring timely and effective...

Job SummaryThe Major Incident Manager is responsible for overseeing and coordinating the response to major incidents that significantly impact business operations. This role ensures timely resolution, minimal downtime, and effective communication with various teams.

Cyber Security Threat InvestigatorAt Internetwork Expert, we are looking for a highly skilled Cyber Security Threat Investigator to join our team. As a Senior Cyber Security Analyst, you will play a pivotal role in identifying and investigating anomalous activities within our hCaptcha SaaS security platform.Your primary responsibilities will include...

**Leadership Opportunity**METROGLOBAL SERVICES, INC. is offering an exciting opportunity for an IT Delivery Leadership Expert to join our team.About the RoleThe successful candidate will be responsible for leading teams, managing Sev 2 and Sev 3 incidents, and developing process improvements.Key ResponsibilitiesLead a team of digital service delivery...

Job Description:We are seeking a skilled Dispute Resolution Expert to join our team at Brightwell. In this role, you will be responsible for investigating and resolving card disputes, as well as executing risk/fraud mitigation operations on a daily basis.You will analyze various anomalous transactional activities, identify and categorize threats and risks,...

Job SummaryThe Major Incident Manager role at HCL Technologies Philippines Inc is responsible for managing and coordinating the response to major incidents that significantly impact business operations. This includes ensuring timely resolution and communication with stakeholders.This position requires strong leadership skills, analytical thinking, and...

We are looking for a skilled and proactive Network Incident Manager with at least 2 years of experience managing network incidents. The ideal candidate will have a certification related to network technologies (e.g., CCNA, CCNP, CCDP, JNCIA, JNCIE) and strong communication skills to efficiently handle incidents, coordinate between teams, and ensure timely...

Applaudo Studios is seeking a highly skilled Information Security Intelligence Expert to join our team. As a member of our Security Operations Center, you will be responsible for analyzing and responding to security incidents, identifying and mitigating vulnerabilities, and implementing measures to prevent future attacks.You will be accountable for...

Cybersecurity Incident Responder (Incident Response Specialist)Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential...

The primary objective of the Manager – IT Service Management is to ensure the smooth & continuous end-to-end operation of Incident and Problem Management processes across AIA. By effectively managing each of the IT service management functions, the incumbent will contribute to maintaining high levels of service availability, minimizing disruptions to...