Compliance Operations Specialist

10 hours ago

Paranaque City, Calabarzon, Philippines beBeeCompliance Full time $50,000 - $80,000

Job Title: Compliance Operations Specialist

Job Overview:

This role is a key offshore position responsible for managing the intake, assessment, and triage of compliance-related inquiries submitted by our North American workforce.

The ideal candidate will serve as the first point of contact for employee tickets received through Salesforce or similar platforms, requiring sharp, solutions-driven, and stakeholder-focused skills to demonstrate sound judgment in asking the right questions and collaborating across departments to ensure timely and accurate resolution.

Key Responsibilities:
  • Monitor and manage compliance-related tickets submitted through Salesforce; engage with employees to assess inquiries and accurately document, track, and follow up on all compliance cases from intake to resolution.
  • Evaluate the nature of each issue and determine the appropriate course of action; route and escalate cases to relevant departments with documentation and context.
  • Work with internal stakeholders to validate information and seek subject-matter input, supporting continuous process improvement by sharing insights from case trends.
Requirements:
  • Must-Have Skills & Experience: 3+ years in HR operations, compliance support, or case management; familiarity with U.S. or Canadian compliance topics; strong interpersonal and communication skills; proven critical thinker with a proactive, solution-focused approach.
  • Preferred: Experience supporting North American teams from an offshore/remote environment; comfortable collaborating across time zones.

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