Customer Experience Representative

1 day ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱45,000 - ₱60,000

We are seeking a Customer Support Specialist to join our team.

The ideal candidate will be responsible for providing exceptional customer service, responding to and solving customer inquiries in a timely manner, documenting all pertinent information, and collaborating with account owners to ensure an excellent customer experience.

Key Responsibilities:
  • Field incoming requests from customers via phone, email, and chat in a polite and professional manner
  • Provide product demonstrations and configuration of accounts and entitlements after relevant approvals
  • Assist with acquisitions and integrations
  • Build rapport and elicit problem details from customers
  • Prioritize and schedule problems, escalating them by creating tickets or cases as needed
  • Perform post-resolution follow-ups to ensure client needs were fully met
Requirements:
  • Associate's or bachelor's degree
  • Minimum 2 years of work experience in customer support or account management
  • Exceptional communication and interpersonal skills, with a focus on building rapport and listening
  • Ability to absorb and retain information quickly and present ideas in user-friendly language
  • Highly self-motivated and directed, with keen attention to detail and analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Sales and Management

Industries: E-Learning Providers

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