Retail Business Growth Manager
2 weeks ago
Lightspeed values diversity and inclusion, fostering a workplace where everyone belongs. As a Client Success Specialist in our APAC Retail Sales team in Manila, you'll handle inbound sales for retailers across the region. You'll work closely with merchants to build strong relationships, understand their objectives, and provide tailored solutions.
Key Responsibilities:- Act as a trusted Client Success Specialist, understanding customer needs and tailoring Lightspeed solutions
- Build rapport, actively listen, and focus on upselling to maximise account growth
- Guide customers through their upgrade journey from basic to advanced platforms
- Demonstrate software solutions, including core POS products, modules, and upgrades
- Drive reactive upsell opportunities from inbound sales to meet monthly recurring revenue targets
You'll contribute to the wider team to achieve organisational objectives, even if this means doing things that aren't strictly within your role.
What We're Looking For:- Knowledge of solution-based, consultative sales in a SaaS environment
- Proficiency in Salesforce.com and other tools to manage and organise pipeline
- Market-leading salary package
- Permanent work from home setup
- Coworking space available, if needed
- HMO for you and your 2 dependents (Maxicare)
- 15 Vacation leaves
- 10 Sick leaves
- Government Mandated Benefits
- FoodAllowance of 1000PHP per month
- Work from Home Allowance of 1000PHP per month
- Health and wellness benefit of 7500PHP per year
- Free LinkedIn Learning License
- Free access to Mental Health support and coaching services
- Opportunity to grow your career in a company that values internal mobility
- Exciting online and in-person events hosted regularly by our Manila Culture Club
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