
Business Growth Professional
2 weeks ago
We are seeking a seasoned Client Success Manager to lead our team in handling incoming leads, guiding them through the early stages, and building strong, lasting relationships.
This is a critical client-facing role that will represent our company's quality and professionalism. You will be the first point of contact for potential clients and an ongoing point of contact once they partner with us.
Key responsibilities include conducting structured discovery calls, presenting our services confidently, and guiding clients through every step from calibration to candidate shortlisting and onboarding.
What You'll Do- Conduct discovery calls to understand clients' hiring needs
- Present our services, ask questions, and tailor solutions accordingly
- Guide clients through every step: from calibration to candidate shortlisting and onboarding
Other key responsibilities include maintaining communication during the sourcing phase, managing follow-ups after candidate presentations, and proactively identifying upsell and expansion opportunities across existing accounts.
Requirements (Non-Negotiable)Essential requirements include:
- Fluent English skills - both written and spoken
- Exceptional communication skills - structured, confident, and personable
- Professional presence - calm under pressure, clear, and trustworthy
Desirable requirements include university degree in business, marketing, or a related field, tech-savvy and business-oriented, empathetic sales approach, and ability to nurture B2B relationships and drive client satisfaction over time.
Preferred experience includes at least 1-2 years of previous experience in staffing, recruitment, or outsourcing, preferably in a client-facing role, skilled in conducting discovery/introduction calls and managing client accounts, and proven success in managing the full client journey.
Bonus Points ForExperience working with international clients in the US, UK, AUS, EU, or UAE is highly valued. Familiarity with remote hiring models and roles such as executive assistants, developers, marketers, analysts, or accountants is also desirable.
The ideal candidate will have strong CRM and organizational skills, experience in a startup or high-growth environment, and a proven track record of driving business growth and improving client satisfaction.
How to ApplyApplications should include a 2-5 minute intro video showcasing your relevant experience, approach to discovery calls, and motivation for joining our team.
Selected candidates will participate in a Google Meet interview to discuss their qualifications and fit for the role.
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