
Senior Billing Operations Specialist
7 days ago
Our company is seeking a skilled Senior Billing Operations Specialist to oversee the entire billing process. This individual will be responsible for managing subscription lifecycles, resolving disputes, and maintaining accurate financial records.
Key Responsibilities:- Manage subscription setup, plan changes, cancellations, and reconciliations in Stripe.
- Own dispute resolution by preparing evidence packets and submitting them to banks/card networks.
- Execute and maintain billing workflows in HubSpot, including automation of tickets and cross-team communication.
- Support month-end close with AR aging reports, reconciliations, and cash collection forecasting.
- Investigate delinquencies, analyze root cause, adjust accounts, and handle outbound collections calls/emails when needed.
About Us
We believe small businesses are the backbone of our economy. We're on a mission to provide them with tools, strategies, and insights that help them rank higher, generate high-quality leads, get calls and reviews, and grow sustainably without hassle.
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