Senior Solutions Architect

Salesforce is currently seeking a Technical Solutions Architect to join our Professional Services team within the Customer Success Group. This role involves serving as a strategic advisor and Salesforce product and platform expert to our largest and most complex enterprise customers.

The successful candidate will collaborate with Customers and Partners during project cycles to share their extensive knowledge of the platform and product suite. They will combine their experience in technical architecture, enterprise integration, and business solution implementation to drive toward the best possible solutions.

• Ensure scalable and standard methodology solutions to meet customer needs.

• Guide the evaluation of business and technical requirements.

• Build relationships with key collaborators and team members.

• Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team.

• Align with project and engagement managers to support planning and implementation in close collaboration with the customer.

• Review and guide project vision and direction, implementation approach and key artefacts.

• Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management.

• Where required, hands-on application configuration to meet customer needs.

• Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence.

• Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge.

• Where required, support pre-sales activities to position Salesforce Services.

• Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities.

Key Requirements:

• Experience working in the Financial Services industry or experience with Salesforce Financial Services Cloud would be an advantage.

• Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object oriented languages.

• Ability to analyze, design, and optimize business processes via technology and integration.

• Experience in guiding customers and project members in rationalising and deploying emerging technology for business use cases.

• Work independently and as part of a distributed team and a willingness to take ownership of problems.

• Rapidly learn new technologies as well as strong presentation, communication and facilitation skills.

• Available to travel regionally depending on customer needs.

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

Preferred Qualifications:

• A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM).

• Ability to build and maintain key relationships with C-level / mid level and key decision makers.

• Experience as a Senior Architect and/or CTO in a mid to large sized organisation with leadership driving an organisational transformation in a matrixed organisation.

• Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions.