Technical Support Team Lead

6 days ago


Taguig, National Capital Region, Philippines Nityo Infotech Full time

**Job Description:** Nityo Infotech is a leading provider of IT service management solutions. We are seeking an experienced IT Service Management Professional to join our team.

**Key Responsibilities:

  • Develop and implement effective service management processes and procedures.
  • Collaborate with cross-functional teams to ensure accurate and complete service catalog management.
  • Analyze and resolve complex service-related issues.
  • Manage and maintain the service catalog to ensure accuracy and completeness.

**Requirements:

  • ITIL certification
  • Minimum of 3 years' experience in IT service management
  • Proven experience in service catalog management and ServiceNow
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively in a cross-functional team environment
  • Analytical and problem-solving skills
  • Familiarity with service catalog tools and technologies

**Preferred Skills:

  • Experience with service catalog automation tools
  • Project management skills
  • Knowledge of cloud services and technologies


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