Current jobs related to Performance Metrics Analyst - Cebu City, Central Visayas - IntouchCX

  • Performance Analyst

    3 days ago

    Cebu City, Central Visayas, Philippines Liviti Full time

    Liviti is seeking a highly analytical and detail-oriented Performance Analyst to join our team. As a key member of our business intelligence team, you will be responsible for collecting, analyzing, and interpreting large datasets to inform business decisions.The ideal candidate will have a strong understanding of data handling and analytics as well as basic...

  • Performance Improvement Analyst

    14 hours ago

    Cebu City, Central Visayas, Philippines Qualfon Philippines, Inc. Full time

    Performance Improvement Analyst Job DescriptionWe are seeking an experienced Performance Improvement Analyst to join our team. The successful candidate will be responsible for analyzing business data to identify trends and areas for improvement, and developing strategies to drive business growth and profitability.Main Responsibilities:Analyze business data...

  • Scheduling and Performance Analyst

    3 days ago

    Cebu City, Central Visayas, Philippines TDCX Philippines Full time

    **Job Summary**This role involves managing scheduling and reporting needs, analyzing performance data, communicating across teams, and coordinating with operations and other departments to ensure smooth production environment.You will supervise analysts, manage performance, and monitor unit productivity on a daily basis.The ideal candidate will have...

  • Workforce Performance Analyst

    3 days ago

    Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Job DescriptionNeksjob Corporation is seeking a highly skilled Workforce Management professional to join our team. As a key member of our Operations department, this role will be responsible for providing exceptional support to our Intraday Analysts and driving efficiency throughout the organization.Key Responsibilities:• Acts as the primary point of...

  • Operations Data Analyst

    3 days ago

    Cebu City, Central Visayas, Philippines IntouchCX Full time

    We are seeking a highly skilled Operations Data Analyst to join our team at IntouchCX. As a key member of our team, you will play a crucial role in driving our business forward by analyzing key performance metrics, generating KPI reports, and maintaining employee data accuracy for assigned programs.About IntouchCXWe are a global leader in customer experience...

  • Call Center Performance Analyst

    15 hours ago

    Cebu City, Central Visayas, Philippines TDCX Philippines Full time

    Company OverviewTDCX Philippines is a leading BPO company that values excellence and innovation. As a Quality Analyst, you will contribute to our mission of delivering exceptional customer experiences and high-quality service delivery.ResponsibilitiesPerform call monitoring to evaluate employee behavior and customer service performance.Develop and implement...

  • Business Insights Analyst

    3 days ago

    Cebu City, Central Visayas, Philippines IntouchCX Full time

    At IntouchCX, we are redefining the customer experience landscape by harnessing the power of data. We are seeking a highly skilled Business Insights Analyst to join our team and contribute to shaping our business strategy.About UsWe are a global leader in customer experience management, digital engagement, and AI and automation solutions. Our mission is to...

  • Sales Performance Analyst

    3 days ago

    Iloilo City, Western Visayas, Philippines Transcom Worldwide Philippines, Inc. Full time

    Job DescriptionAs a Sales Analyst at Transcom Worldwide Philippines, Inc., you will be responsible for analyzing and interpreting sales data to provide insights and recommendations that drive sales performance. This role requires strong analytical skills, proficiency in data analysis tools, and effective communication with stakeholders.Key...

  • Data Performance Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines IntouchCX Full time

    We are changing the way people think about customer care at IntouchCX, and we need your help! As a Data Performance Specialist, you will play a vital role in our efforts to revolutionize customer experience management.About IntouchCXWe are a global leader in customer experience management, digital engagement, and AI and automation solutions. Our unique...

  • Performance Improvement Specialist

    8 hours ago

    Cebu City, Central Visayas, Philippines Wipro Technologies Full time

    At Wipro Technologies, we are looking for an experienced Contact Center Team Lead to join our team. As a Contact Center Team Lead, you will be responsible for executing processes and driving team performance on key metrics.Responsibilities:Coach and support agents directly, ensuring effective use of key dashboards and call activity reporting.Identify and...

  • Process Performance Executive

    14 hours ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    We are seeking a Process Performance Executive to join our TASQ Staffing Solutions team.About the RoleThe successful candidate will be responsible for driving team performance and executing processes to achieve key metrics.Key ResponsibilitiesThe Process Performance Executive will focus on developing and implementing process improvements to enhance team...

  • Team Performance Executive

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    **About TASQ Staffing Solutions**We are a global staffing solutions company, committed to delivering exceptional talent to organizations worldwide.**The Job**We are seeking an experienced professional to join our finance team as a Team Performance Executive. In this role, you will be responsible for executing processes, driving team performance, and...

  • Real Time Analyst

    2 weeks ago

    Cebu City, Central Visayas, Philippines Growthfn Full time

    The Real-Time Analyst (RTA) is a critical member of the Workforce Management (WFM) team responsible for monitoring and managing real-time staffing levels, intraday operations, and performance metrics to ensure service level agreements (SLAs) are met. This role requires quick decision-making, effective communication, and attention to detail to address...

  • Performance Improvement Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines Wipro Full time

    Team Leadership & Performance Management ExpertDrive Business Outcomes through Effective Team LeadershipAbout the RoleWe are seeking an experienced Operations Manager to lead our team in achieving exceptional results. As an Operations Manager at Wipro, you will be responsible for managing multiple lines of business, ensuring smooth operations, and aligning...

  • Supply Chain Performance Analyst

    2 days ago

    Mandaue City, Central Visayas, Philippines Ubest Development Inc Full time

    Job SummaryWe are looking for a highly motivated and detail-oriented Inventory Analyst to support our warehouse operations. The successful candidate will analyze inventory data, develop strategic plans, and implement solutions to optimize stock levels and improve inventory performance.Responsibilities:Conduct thorough analyses of inventory data to identify...

  • Performance Insights Manager

    15 hours ago

    Cebu City, Central Visayas, Philippines TDCX Group Full time

    Discover Your Career OpportunitiesTDCX offers a dynamic and supportive work environment where you can grow professionally and personally.We are committed to discovering and employing the best professionals to join us as we transform the outsourced CX industry.Main Responsibilities:Provide business insights through metrics, reporting, and variance analysis...

  • Performance Management Professional

    3 days ago

    Cebu City, Central Visayas, Philippines Wipro Technologies Full time

    Job TitleWe are seeking a skilled professional to join our team as a Real-Time Reporting Expert.Job SummaryIn this role, you will be responsible for providing timely and accurate MIS reports, dashboards to external and internal stakeholders.Key ResponsibilitiesDevelop and deliver high-quality MIS reports and dashboards in accordance with stakeholder...

  • Real Time Analyst

    2 weeks ago

    Cebu City, Central Visayas, Philippines Tasq Staffing Solutions Full time

    REAL-TIME ANALYSTWork On-site in Cebu CityShifting Schedule Job Responsibilities:1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.2. Perform continual analysis of current performance and...

  • Workforce Management Analyst

    1 week ago

    Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Explore an Exciting Career OpportunityNote: Only applicants with the right to live and work in this country will be considered for this role.Support & Escalation Management:- Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.- Serve as the initial escalation contact...

  • Business Performance Analyst

    3 days ago

    Bacolod City, Western Visayas, Philippines Rockwell Land Corporation Full time

    We are looking for a seasoned Business Performance Analyst to drive financial decision-making at Rockwell Land Corporation. In this critical role, you will analyze financial data to inform business strategies, identify areas for improvement, and recommend solutions to enhance overall performance.The ideal candidate will have a strong background in finance,...

Performance Metrics Analyst

7 days ago

Cebu City, Central Visayas, Philippines IntouchCX Full time
Key Responsibilities

This role requires strong analytical and problem-solving skills to diagnose trends in key performance metrics. You will work closely with cross-functional teams to identify areas of improvement and develop strategies to enhance operational efficiency.

You will be expected to generate high-quality reports that provide valuable insights to stakeholders, and collaborate with Operational Leaders to implement changes and improvements.