Performance Insights Manager
14 hours ago
TDCX offers a dynamic and supportive work environment where you can grow professionally and personally.
We are committed to discovering and employing the best professionals to join us as we transform the outsourced CX industry.
Main Responsibilities:
- Provide business insights through metrics, reporting, and variance analysis coming from in-depth analysis.
- Prepare, develop, and analyze daily, weekly, monthly reports and presentations on Key Performance Indicators and other key statistical data in a call center inbound/customer service programs.
- Perform market analysis in supporting business decision making.
- Analyze and present relevant data in an easy-to-understand format/dashboards or file automation to aid timely decision making, provide insightful discoveries, and recommendations, and optimize processes.
About Us
TDCX is a leading provider of transformative digital CX solutions that help world-leading and disruptive brands achieve their customer experience aspirations.
We have won several hundreds of industry awards, including being one of the best companies to work for in Asia.
- Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
- Preferably with 2 years of working experience in the related field is required for this position.
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