Customer Service Ambassador

4 weeks ago


Baguio City, Cordillera, Philippines Neksjob Full time
Job Description for Customer Service Representative

At Neksjob, we are seeking a skilled Customer Service Representative to join our team. The ideal candidate will be responsible for addressing customer concerns and complaints regarding products and services, facilitating returns, upgrades, and purchases, and providing guidance and technical support.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and technical support to customers
  • Facilitate returns, upgrades, and purchases as needed
  • Collaborate with internal teams to resolve customer issues
  • Continuously improve customer service processes and procedures

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in using technology and software applications
  • High school diploma or equivalent required; degree in a related field preferred


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