Customer Service Liaison

4 weeks ago


Baguio City, Cordillera, Philippines ETeam PH Full time

Customer Service Representative Job Description

**Job Summary**

We are seeking a highly skilled Customer Service Representative to join our team at ETeam PH. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities**

• Ensure that customer service delivered meets contractual Key Performance Indicator ('KPIs')

• Clarify customer requirements, probe for understanding, and use decision-support tools and resources to provide resolution to the customer

• Listen attentively to customer needs and concerns, demonstrate empathy, and maximize opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work, including notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document, and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff

**Qualifications**

• College graduate with or without experience or High school diploma with six months of relevant experience preferred

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC knowledge

• Ability to effectively communicate, both written and verbally

• Dependable with strong attention to detail

• Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner

• Ability to rotate shifts, as needed

**About ETeam PH**

ETeam PH is a dynamic and growing company that values exceptional customer service and support. We are committed to providing our clients with the highest level of service and support, and we are seeking a highly skilled Customer Service Representative to join our team.



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