Collections Team Member

6 days ago


Quezon City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full time

Overview of the Role

This is an exciting opportunity to join our team as a Senior Inbound Collections Associate.

In this role, you'll be responsible for actioning Inbound Phone contact for Early & Late Stage Consumer Delinquent accounts.

Responsibilities
  1. Action Inbound Phone contact for Early & Late Stage Consumer Delinquent accounts.
  2. Maintain accurate records for all Customer contact by applying appropriate ANZ Collections processes and strategies.
Your Skills and Qualifications
  • Proven experience in BPO/Contact Centre Collections domain is a must.
  • Extensive experience in BPO Contact centre voice campaign is a requirement.
  • Strong numerical and verbal reasoning skills.


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