Pet Insurance Advisor

7 days ago


Davao City, Davao, Philippines Fair Trade Outsourcing Full time
Job Responsibilities
The Customer Service Representative will be responsible for handling customer inquiries via phone and email, providing exceptional service and support to ensure customer satisfaction.

Key tasks include:
- Responding to 70-90 phone calls per day, addressing customer concerns and resolving issues in a timely and professional manner.
- Assisting customers with policy changes, claims, and other related matters.
- Collaborating with team members to ensure seamless communication and efficient workflows.

Requirements:
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Ability to adapt to changing situations and priorities in a fast-paced environment.
- Experience working in a call center environment, preferably in a customer-facing role.

We are committed to delivering exceptional customer experiences and seek a skilled Customer Service Representative to join our team.
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