Insurance Policy Coordinator

7 days ago


Davao City, Davao, Philippines FTO Full time

We are seeking highly skilled and enthusiastic individuals to join our team as Customer Service Representatives in Iloilo City and Davao City sites.

In this role, you will be responsible for delivering exceptional customer experiences, responding to client inquiries, and resolving any issues that may arise. You will have the opportunity to work closely with our operations team to identify process improvements and contribute to the growth and success of our business.

Key Responsibilities:

  1. Provide world-class customer service, responding to client inquiries and resolving issues in a timely manner.
  2. Assist clients with policy changes and claim inquiries, providing clear and concise information.
  3. Collaborate with other departments to ensure seamless service delivery and resolve operational issues.
  4. Develop strong relationships with clients through proactive communication and issue resolution.

Requirements:

  • 1+ year experience in a customer-facing role, preferably in the pet insurance or healthcare industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic knowledge of computer applications, including CRM software and Microsoft Office.

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