Operational Data Analyst

2 days ago

Calamba, Calabarzon, Philippines beBeeDataInsights Full time ₱1,200,000 - ₱1,500,000
Job Overview

The Data Insights Specialist plays a critical role in ensuring the smooth day-to-day operations of client accounts by monitoring attendance, productivity, and performance data.

Main Responsibilities
  • Daily Monitoring & Analysis
    • Review attendance and productivity reports from internal tools and external sources.
    • Monitor real-time dashboards for team member status, productivity levels, and performance anomalies.
    • Flag critical issues (e.g., late logins, no-call no-shows, prolonged inactivity) immediately to Ops/CSMs.
  • Reporting & Communication
    • Provide real-time alerts during shifts to help the Ops/CSMs troubleshoot issues before they affect client perception.
    • Prepare daily summary reports on attendance, productivity, and performance trends.
    • Deliver weekly trend analyses that highlight recurring issues, risks, and improvement opportunities.
  • Collaboration & Support
    • Partner with Ops/CSMs to provide client-facing insights that support retention and growth efforts.
    • Work closely with Ops/CSMs to recommend corrective actions, such as coaching, training, or HR escalation.
    • Support the Senior Director by consolidating data-driven insights into account health summaries.
  • Key Performance Indicators (KPIs)
    • Accuracy and timeliness of daily reports.
    • Response time for real-time alerts to Ops/CSMs.
    • Reduction of client escalations caused by attendance/productivity issues.
    • Contribution to lowering attrition through proactive monitoring.
    • Positive feedback from CSMs and Ops Managers on usefulness of insights.
Required Skills and Qualifications
  • Bachelor's degree in Business Administration, Operations Management, Data Analytics, or related field.
  • 1–2 years of experience in reporting, workforce management, data analysis, or operations support.
  • Experience in a BPO, healthcare, or client-facing services industry is an advantage.
  • Strong analytical and problem-solving skills.
  • High attention to detail and accuracy.
  • Proficiency with spreadsheets, reporting tools, and workforce monitoring systems.
  • Excellent written and verbal communication skills.
  • Ability to work under pressure and manage multiple priorities in real-time.
  • Proactive and resourceful mindset—able to recommend actions, not just report data.
About This Role

This role is ideal for individuals who enjoy working with data, analyzing trends, and providing actionable insights. If you have strong analytical skills and a passion for operations, we encourage you to apply.

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