Corporate Trainer

5 days ago


Makati City, National Capital Region, Philippines Security Bank Corporation Full time

About Security Bank Corporation

">

We are a leading universal bank that offers a wide range of innovative financial solutions to individuals and businesses.

About The Role">

This role involves designing and implementing effective training programs to enhance employee performance and drive business results.

Key Responsibilities">
  1. Developing engaging and informative content for call center employees, including digital presentations, how-to manuals, and instructional videos.
  2. Delivering training sessions on various call center topics to enhance employee performance.
  3. Collaborating with team leaders and managers to conduct on-the-job coaching and provide feedback.
  4. Monitoring employee productivity and customer satisfaction levels and taking corrective action when necessary.
  5. Designing and implementing training programs to address knowledge gaps and skill deficiencies.
  6. Evaluating the effectiveness of training programs and making recommendations for improvement.
Requirements">

We are seeking a professional with:

  1. A bachelor's degree in Journalism, English, Communication, or a related field.
  2. 3-5 years experience in Chat, Email, and Voice support training.
  3. Advanced Excel skills (Macro + Power BI).
  4. Customer Experience Training & Certification.
  5. Business writing certification not from online training on any of the following: Instructional, Informational, Persuasive, Transactional.
  6. Financial background (international or local financial accounts).
  7. Curriculum design and Training needs analysis experience.
  8. Ability to evaluate training programs and choose the best fit for each situation.
  9. Presentation and instructional skills.
  10. Analytical and critical thinking skills.
  11. Ability to work on-site in our Makati Head Office.

About Security Bank Corporation

">As a valued member of our team, you will have access to a comprehensive range of benefits and perks designed to support your physical, emotional, and financial well-being, including health insurance, retirement plans, and flexible working arrangements.

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