Corporate Trainer
5 days ago
About Security Bank Corporation
">We are a leading universal bank that offers a wide range of innovative financial solutions to individuals and businesses.
About The Role">This role involves designing and implementing effective training programs to enhance employee performance and drive business results.
Key Responsibilities">- Developing engaging and informative content for call center employees, including digital presentations, how-to manuals, and instructional videos.
- Delivering training sessions on various call center topics to enhance employee performance.
- Collaborating with team leaders and managers to conduct on-the-job coaching and provide feedback.
- Monitoring employee productivity and customer satisfaction levels and taking corrective action when necessary.
- Designing and implementing training programs to address knowledge gaps and skill deficiencies.
- Evaluating the effectiveness of training programs and making recommendations for improvement.
We are seeking a professional with:
- A bachelor's degree in Journalism, English, Communication, or a related field.
- 3-5 years experience in Chat, Email, and Voice support training.
- Advanced Excel skills (Macro + Power BI).
- Customer Experience Training & Certification.
- Business writing certification not from online training on any of the following: Instructional, Informational, Persuasive, Transactional.
- Financial background (international or local financial accounts).
- Curriculum design and Training needs analysis experience.
- Ability to evaluate training programs and choose the best fit for each situation.
- Presentation and instructional skills.
- Analytical and critical thinking skills.
- Ability to work on-site in our Makati Head Office.
About Security Bank Corporation
">As a valued member of our team, you will have access to a comprehensive range of benefits and perks designed to support your physical, emotional, and financial well-being, including health insurance, retirement plans, and flexible working arrangements.-
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