Clinical Operations Manager

4 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCareSpecialist Full time ₱3,000,000 - ₱4,000,000

Unlock Your Potential as a Care Account Specialist

About the Role:
  • The successful candidate will act as a key clinical operations representative for enterprise clients in assigned regions.

This position requires strong client management and communication skills, with the ability to deliver high-quality monthly reports and insights. You will be responsible for tracking SLAs and proactively addressing any gaps or risks.

Key Responsibilities:
  • Client Management & Reporting (30%)
    • You will serve as the main clinical point of contact for assigned enterprise clients.
    • Own the delivery and quality of monthly clinical reports and insights.
    • Track SLAs and proactively address any gaps or risks.
    • Attend client-facing meetings, facilitate escalations, and lead regular reviews.
    • Support solutioning for special projects.
  • Clinical Service Oversight (30%)
    • Ensure clinician rosters are filled and services delivered on time across onsite and virtual channels.
    • Manage transitions, escalations, and referrals for high-risk or complex cases.
    • Monitor clinical quality benchmarks for delivery operations, helpline, care navigation, and counselling teams.
    • Co-develop and localise SOPs for country-specific delivery requirements.
    • Coordinate various teams to refine workflows and client-facing experiences.
  • Clinician Management & Quality (30%)
    • Be the people manager for assigned onsite or regional clinicians.
    • Monitor session quality, flag performance issues, and provide developmental feedback.
    • Conduct orientation and operational onboarding for new clinicians.
    • Align clinicians with internal clinical policies, ethics, and SOPs.
    • Coordinate reflective practice, peer case discussions, and alignment to organisational goals.
    • Provide clinical supervision in group and individual settings.
  • Cross-Functional Collaboration & Projects (10%)
    • Collaborate with other teams on improvements to service experience and workflows.
    • Contribute to new program planning, pilot rollout, or clinical enhancement projects.
    • Engage in cross-country best practice exchange and maintain regional alignment.

We are seeking an experienced professional with a Master's Degree in Counselling, Clinical Psychology, or related mental health disciplines, and at least 3–5 years of post-graduate clinical experience.

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