
Clinical Operations Specialist
1 day ago
We are seeking a Clinical Operations Specialist to join our team.
Main Responsibilities:- Clinical Point of Contact: Serve as the primary clinical point of contact for assigned enterprise clients, ensuring seamless communication and high-quality client experiences.
- Reporting and Insights: Own the delivery and quality of monthly clinical reports and insights, providing actionable recommendations to drive operational excellence.
- Client Management: Track SLAs and proactively address any gaps or risks, maintaining strong relationships with clients and stakeholders.
- Cross-Functional Collaboration: Collaborate with other teams on improvements to service experience and workflows, driving business growth and customer satisfaction.
- A Master's Degree in Counselling, Clinical Psychology, or related mental health disciplines is required.
- Professional registration with a relevant counselling/psychology board is necessary.
- No less than 3–5 years of post-graduate clinical experience is expected.
- Demonstrated experience in clinical operations, client relationship management, or case management is preferred.
- Experience managing clinicians, preferably in a B2B, hospital, or EAP setting, is advantageous.
This role offers a dynamic work environment, opportunities for professional growth, and a competitive compensation package.
OthersThe successful candidate will be comfortable working autonomously, in a hybrid or remote setup, and travelling for client needs.
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