Mandarin Language Customer Service Representative

2 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱2,800,000 - ₱3,500,000
Job Title: Mandarin Language Customer Support Specialist

We are seeking a highly skilled and experienced Mandarin language customer support specialist to join our team. The ideal candidate will have excellent communication skills, both verbal and written, and be able to build strong relationships with customers.

The primary responsibility of this role is to provide exceptional customer service to our Mandarin-speaking clients via phone, email, and chat. This includes addressing a wide range of issues and requests related to our products, as well as providing proactive support to ensure customer satisfaction.

Key Responsibilities:
  • Provide prompt and accurate responses to customer inquiries, measured by median first response time of less than one minute and issue resolution time of fewer than 24 hours.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Proactively check in with clients until the issue is resolved.
Customer Success:
  • Partner with the Success team to get clients set up and make modifications that clients request to fully take advantage of our platform.
  • Help build and update our customer and internal knowledge bases through writing articles and recording video walkthroughs.
Requirements:
  • 1-3 years of experience as a Customer Support Specialist or similar CS role.
  • Fluency in Mandarin and English, both verbal and written, with ability to communicate and build relationships with global colleagues and customers.
  • Phone Support experience and ability to work following the US time zone.
  • Experience using help desk software and remote support tools.
  • High-speed and stable primary and backup internet connection (at least 50 Mbps).
Work Environment:

Remote work setup with occasional in-person meetings in Metro Manila.

Company-issued device provided.

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