Senior Telco Operations Director

7 days ago


Taguig, National Capital Region, Philippines TSD Global Full time
Job Overview

TSD Global is seeking a highly skilled Senior Telco Operations Director to lead our US Telco Sales program. As a key member of our team, you will be responsible for driving business growth and ensuring the delivery of exceptional customer experiences.

About the Role

This is a mid-senior level, full-time position in our Sales and Business Development team. You will work closely with our leadership to develop and execute strategies that meet or exceed client goals and objectives.

Responsibilities
  • Program Management: Manage daily operations to ensure client goals and directives are met and exceeded.
  • Team Leadership: Lead supervisors, mentors, and agents to achieve monthly client targets and maintain high team performance.
  • Performance Reporting: Document and present performance statistics to the VP of Operations.
  • Decision Making: Make decisions concerning the center in the absence of the VP of Operations to ensure operational metrics are met.
  • Strategic Planning: Develop and implement program strategies to drive continuous growth and expansion of the business.
  • Reporting and Analysis: Submit daily, weekly, and monthly reports to the VP of Operations as required.
Requirements
  • Experience: Minimum 7+ years handling Telco and Sales programs in a call center setting.
  • Managerial Experience: Solid managerial experience with a proven track record of success.
  • Education: College degree or equivalent experience.
  • Communication Skills: Excellent written and verbal communication skills.
  • Leadership Skills: Strong leadership and motivational skills.
Benefits
  • Competitive Pay: Receive a competitive salary with opportunities for growth and advancement.
  • HMO and Insurance: Enjoy comprehensive HMO coverage and life insurance benefits.
  • Flexible Work Schedule: Amenable to flexible schedules and occasional overtime.


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