Subject Matter Expert and Performance Coach

1 week ago


San Fernando, Central Luzon, Philippines Tasq Staffing Solutions Full time

Company Overview

Tasq Staffing Solutions is a leading staffing agency dedicated to connecting top talent with exciting career opportunities. Our mission is to empower professionals like you to reach their full potential.

Salary

The estimated salary for this role is $65,000 - $85,000 per annum, depending on location and experience.

Job Description

We are seeking an experienced Subject Matter Expert and Performance Coach to join our team. As an SME and Performance Coach, you will play a critical role in empowering staff with fundamental skills and knowledge, impacting the bottom line by conducting BQ/Remedial training, strengthening relationships with clients and team members, and taking the lead in delivering new hire training.

Key Responsibilities:

  • Create and facilitate Huddle Sessions to equip staff with essential skills and knowledge
  • Conduct BQ/Remedial training for teams in nesting
  • Deliver new hire training to ensure a good learning experience and equip new hires with relevant skills
  • Partner with Quality and Training Manager to identify skill and knowledge gaps that impact performance trends
  • Work with the Training Manager to prepare training content and interventions

Requirements

To be successful in this role, you will need:

  • At least 1 year of experience as a Subject Matter Expert handling banking/financial services experience, particularly in collections
  • Good knowledge of collections and ability to take supervisory calls

Benefits

We offer a competitive salary, opportunities for professional growth and development, and a collaborative work environment.


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