Subject Matter Expert

1 month ago

San Fernando, Central Luzon, Philippines Tasq Staffing Solutions Full time
Key Responsibilities

As a Subject Matter Expert, you will play a crucial role in empowering staff with fundamental skills and knowledge. Your key responsibilities will include:

  • Creating and facilitating Huddle Sessions to equip staff with essential skills and knowledge.
  • Conducting BQ / Remedial training for staff in nesting, as well as floor interventions for BQ teams.
  • Establishing and maintaining communication with clients and/or team members, understanding their needs, resolving issues, and meeting expectations.
  • Delivering new hire training for the business, ensuring a good learning experience for new hires and equipping them with relevant skills to meet production goals from the first month post-nesting.
  • Partnering with the quality and training manager to identify skill and knowledge gaps that lead to unstable performance trends.
  • Working with the training manager to prepare training content for BQ interventions and collaborating on the learning process through update management and new launches.
Requirements

To be successful in this role, you will need:

  • At least 1 year of Subject Matter experience handling banking / financial services experience, particularly in collections.
  • Good knowledge of collections and the ability to take supervisor calls.

  • Subject Matter Expert and Performance Coach

    1 week ago

    San Fernando, Central Luzon, Philippines Tasq Staffing Solutions Full time

    Company OverviewTasq Staffing Solutions is a leading staffing agency dedicated to connecting top talent with exciting career opportunities. Our mission is to empower professionals like you to reach their full potential.SalaryThe estimated salary for this role is $65,000 - $85,000 per annum, depending on location and experience.Job DescriptionWe are seeking...

  • Customer Service Expert for International Food Delivery Campaign

    2 weeks ago

    San Fernando, Central Luzon, Philippines Gratitude Philippines Full time

    We are looking for a highly skilled and experienced Customer Service Expert to join our team at Gratitude Philippines. This role involves handling customer inquiries, resolving issues, and providing excellent service to our clients.In this position, you will be responsible for working with customers who have placed orders through our international food...

  • Product Manager

    2 weeks ago

    San Juan, Philippines JOB MATCHMAKER Full time

    WORK LOCATION : Bonny Serrano, San Juan City Required Competency: 1. A positive can-do attitude with a growth mindset. 2. Excels in a fast-past complex working environment. 3. Effectively manages ambiguity et can refine fuzzy ideas into concrete requirements, specific use cases or solutions for customer pain points. 4. Expert on subject matter in a...

  • Product Manager

    2 weeks ago

    San Juan, Philippines JOB MATCHMAKER Full time

    WORK LOCATION : Bonny Serrano, San Juan City Required Competency: 1. A positive can-do attitude with a growth mindset. 2. Excels in a fast-past complex working environment. 3. Effectively manages ambiguity et can refine fuzzy ideas into concrete requirements, specific use cases or solutions for customer pain points. 4. Expert on subject matter in a...

  • Project Coordinator

    3 weeks ago

    San Juan, National Capital Region, Philippines Certeza Infosys, Corp Full time

    Project AssistantCerteza Infosys, Corp is seeking a highly skilled and experienced Project Assistant to join our team.Key Responsibilities:Assist in project planning, implementation, and evaluation.Provide administrative support to project team members.Develop and maintain project documentation and records.Coordinate with stakeholders and team members to...

  • Project Coordinator Assistant

    1 week ago

    San Juan, National Capital Region, Philippines Certeza Infosys, Corp Full time

    Job OverviewCerteza Infosys, Corp seeks an experienced Project Coordinator Assistant to support our project initiatives. This role is ideal for individuals with a strong background in Social Sciences, Public Administration, Political Science, Economics, Business and Finance, Urban and Environmental Planning or Architecture.Estimated Salary RangeWe offer a...

  • Human Resources Generalist Leader

    1 week ago

    San Juan, National Capital Region, Philippines Dan Recruitment PH Full time

    We are seeking a highly skilled and experienced Human Resources Generalist Leader to join our team at Dan Recruitment PH. This is a fantastic opportunity for a professional who wants to make a real impact in HR.About the Role:The successful candidate will be responsible for providing expert advice on all aspects of human resources, including recruitment,...