
Remote Production Manager
3 days ago
The role of Remote Production Manager involves overseeing the daily operations of a team, including tasks related to purchasing, production, and logistics.
Key responsibilities include monitoring orders and ensuring that orders are aligned to fulfill delivery schedules while providing excellent customer service to internal and external customers.
Required Skills and Qualifications- A highly proficient communicator in both spoken and written English
- Strong organizational and time management skills
- Excellent problem-solving and analytical skills
- Strong customer service orientation
- Ability to work well with others and be a team player
- Permanent remote work setup
- Company-provided equipment
- Internet stipends upon regularization
- HMO Coverage
- PTO credits and service incentive leaves
- Major company events and employee appreciation virtual events
- Company-provided career skills training courses
- Monitor orders and documentation of order confirmations and vendor emails
- Ensure POs are accurate and issued to suppliers with correct client artwork files
- Assist in contacting suppliers and vendors for order status, proof, and tracking information
- Communicate with clients using email templates for order updates and logistics
- Provide timely support, research, and feedback on the progress of orders, changes, and customer or vendor inquiries
- Coordinate shipping and freight arrangements, providing customers with shipment tracking numbers and monitoring shipping reports
- Maintain accurate and up-to-date client and vendor files and databases
- Add products to digital catalogs, ensuring accurate pricing, product details, and high-quality images
- Create client-specific lookbooks tailored to project needs, showcasing curated merchandise with branding recommendations
- Design and apply simple logo or text mockups to products for visual presentation in catalogs and client proposals
- Bachelor's degree in Marketing, Communications, or Business Administration, or any related field
- 1- 2 years of direct Promotional, Customer Service, or Order Management role
- Language Proficiency: Strong verbal, written, and English communication skills
- Working schedule: Ability to work flexible hours within US operating hours
- Technical Skills: Proficient in both Microsoft and Google applications, Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva
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