Business Transformation Specialist
2 days ago
We are seeking a highly skilled Business Transformation Specialist to join our team at Offshore Business Processing. This is an exciting opportunity for a talented individual to lead and manage organization-wide projects, enhance operational efficiency, and foster a culture of continuous improvement.
In this role, you will lead and manage cross-functional programs and projects, ensuring success through collaboration with functional managers. You will also oversee multiple initiatives related to cultural transformation, regional planning, process improvement, change management, and quality enhancement.
The ideal candidate will have at least five years of experience in contact center management, with a proven track record of applying Lean Sigma, Six Sigma, or Project Management tools and methodologies. They will possess deep knowledge of call center operations and the ability to thrive in a fast-paced, ever-changing environment.
We offer a competitive salary package, along with opportunities for growth and development. If you are a motivated and results-driven professional looking for a new challenge, please submit your application.
Key Responsibilities
- Lead and manage organization-wide projects to enhance operational efficiency.
- Oversee multiple cross-functional programs and projects.
- Manage initiatives related to cultural transformation, regional planning, process improvement, change management, and quality enhancement.
- Collaborate with stakeholders to simplify workflows.
Requirements
- Five years of experience in contact center management.
- Deep knowledge of call center operations.
- Bachelor's degree in a business-related field or equivalent professional experience.
- Lean Sigma or Six Sigma Green Belt Certification.
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