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Operational Assistant

1 week ago

Mandaluyong City, National Capital Region, Philippines Metacom Full time
Job Overview:

As an Operational Assistant at Metacom, you will be responsible for handling customer inquiries and resolving issues in a timely and effective manner. This is a great opportunity to develop your customer service skills and contribute to the success of our organization.

Your Key Responsibilities Will Be:
  • Assist clients by following company policies and procedures.
  • Evaluate and address client complaints or concerns in accordance with Client guidelines.
  • Work towards achieving one call resolution to maximize customer satisfaction.
  • Conduct basic troubleshooting as needed.

Our Company Culture:
  • Supportive and collaborative work environment.
  • Ongoing learning and development opportunities.