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IT Operations Associate

1 week ago

Taguig, National Capital Region, Philippines Nityo Infotech Full time
Job Description

Nityo Infotech is hiring an IT Helpdesk professional to work on our team.

The ideal candidate will have a strong background in technical support and excellent communication skills.

Duties and Responsibilities
  • Assist clients with technical issues via phone, email, or chat
  • Analyze and troubleshoot system problems
  • Work collaboratively with internal teams to resolve complex issues
  • Document and track incident tickets
Qualifications
  • Undergraduate degree in any field
  • At least 6 months experience in service desk or technical support
  • Background in computer systems, printers, network, and device connectivity
  • Experience in BPO industry and phone support