Homecare Scheduling Specialist

1 day ago

Batangas, Calabarzon, Philippines beBeeCaregiver Full time ₱50,000 - ₱70,000
Client Care Coordinator Opportunity

We are seeking a skilled and organized Client Care Coordinator to join our team. As a key member of our operations team, you will play a vital role in ensuring seamless client care by efficiently managing and coordinating caregiver schedules to match each individual client's needs.

The ideal candidate will have at least 1-2 years of experience as a Client Care Coordinator, with a background in client relations in the homecare or healthcare industry. You should be proficient in using scheduling software and have the ability to manage 75 clients and 300 hours of schedules.

Key Responsibilities:

  • Assign caregivers based on client needs, skills, and availability, planning for staffing gaps.
  • Adjust schedules for emergencies, last-minute absences, and urgent client needs.
  • Communicate schedule changes to caregivers and clients, offering incentives for hard-to-fill shifts.
  • Act as the main contact for caregivers, handling availability, assignments, and policy updates.
  • Address client inquiries and assist with onboarding new clients into the scheduling system.
  • Maintain accurate records in scheduling software, tracking availability and backup schedules.
  • Resolve scheduling conflicts and caregiver disputes efficiently.

Bookkeeping and Financial Management:

  • Keep financial records updated in QuickBooks, auditing and reconciling reports.
  • Manage accounts payable, verify caregiver timesheets, and ensure accurate payroll processing.
  • Ensure timely invoicing and payment collection from clients.

Onboarding and Training:

  • Get onboarded to company processes, scheduling software, and caregiver-client matching protocols.
  • Shadow senior team members to understand workflow and client expectations.
  • Begin managing lower-risk scheduling assignments under supervision.
  • Develop familiarity with caregiver profiles, availability, and specific client care needs.
  • Attend daily scheduling meetings and start contributing to coverage solutions.

Required Skills and Qualifications:

  • At least 1-2 years of experience as a Client Care Coordinator, client relations in the homecare or healthcare industry (preferably in the US/AUS)
  • Experience using scheduling software and ability to manage 75 clients and 300 hours of schedules.
  • Background experience in Financial and Project Management is a plus
  • Background experience in Bookkeeping, QuickBooks and P&L preparation.
  • Strong time management and communication skills.

Nice-to-Haves:

  • Prior experience in homecare, healthcare, or senior care.
  • Familiarity with HIPAA compliance and caregiver credentialing.

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