Claims Service Coordinator

1 week ago


Biñan, Calabarzon, Philippines beBeeClaims Full time ₱2,889 - ₱3,745
Job Title: Claims Service Coordinator


Job Summary

We are seeking a dedicated and professional individual to manage the entire process of motor vehicle accident claims, ensuring smooth coordination of bookings, customer updates, towing, and vehicle repairs. You will be responsible for delivering high-quality customer service, handling all inbound and outbound customer calls and leads in a timely manner, maintaining lead conversion performance in line with KPIs, and coordinating with repairers, tow truck operators, fleet agencies, and assessors to manage the repair process.

This role requires strong attention to detail, ability to manage multiple active cases with minimal supervision, and proficiency in written and spoken English. Experience using CRM or case management tools is also desired. The ideal candidate will have a strong background in motor vehicle accident insurance or claims, excellent phone communication and customer service skills, and at least 5 years of experience in a customer-facing, operations, or claims support role.


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