Customer Service Representative

1 week ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time $40,000 - $50,000
**Job Opportunity: Customer Service Representative**We are seeking a skilled Customer Advocate to join our team. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences.
  1. Interacting with Customers: Provide accurate, valid, and complete information to customers, ensuring they receive timely and professional service.
  2. Problem Resolution: Track and resolve customer complaints efficiently, escalating issues as needed to meet internal and external expectations.
  3. Process Improvement: Identify opportunities for continuous process improvement, enhancing customer satisfaction and loyalty.
Requirements:
  • Fluent English communication skills (written and spoken)
  • Curious and authentic individual with excellent reading comprehension and verbal communication skills
  • At least 6 months of customer service experience (email and chat support; other channels a plus)
  • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
Desirable Skills:
  • Aptitude to quickly learn new technology, systems, and applications
  • Ability to accept feedback graciously and with an open mind

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