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Process Improvement and Efficiency Expert

1 week ago

Davao de Oro, Davao, Philippines Flatworld Philippines Full time
Key Responsibilities

This role involves delivering measurable outcomes such as cost savings, improved processes, and elevated customer satisfaction through process improvements.

  • Document and track project progress, ensuring adherence to deadlines and reporting outcomes to the CX Manager.
  • Serve as a key contact to ensure alignment of process improvement initiatives with business goals.
  • Leverage data and client feedback to monitor the impact of initiatives on customer satisfaction metrics like NPS or CSAT.