Pet Care Support Associate

1 week ago

Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱4,000,000 - ₱7,000,000
Job Overview:

The Customer Success Specialist is responsible for delivering timely and professional support to clients' customers across various communication channels.

  • Respond to customer inquiries from pet owners and pet sitters via email, phone, live chat, and social media platforms.
  • Provide assistance and resolution for common concerns, including booking issues, refunds, and general service questions.
  • Review and process applications, ensuring all profile details and verification requirements are complete.
  • Perform booking modifications, including changes to dates, services, or pricing as requested by clients or sitters.
  • Escalate high-priority or sensitive issues to senior agents or managers when necessary.
  • Follow internal guidelines and workflows to ensure all actions are properly documented and compliant.

This role requires a minimum of 2+ years of experience in a Customer Support role handling phone, email, and chat. Ideally, you have worked for an Australian company before and understand the Australian market. Experience in a startup company is a plus.

Able to work from home permanently. You have a love for pets: this will help you understand and communicate with our users who absolutely love pets.

We believe that our company's strength lies in our people's diversity and talent. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

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