Converged Network Specialist

1 day ago

Manila, National Capital Region, Philippines beBeeTelecommunications Full time $90,000 - $120,000

Technical Expert for Converged Networks

Ciena prioritizes a people-first approach. Our teams enjoy flexible work environments that empower individual growth and well-being.

Job Summary

This role involves providing system-level support for Ciena customers, including remote or on-site testing, troubleshooting, and technical support for Ciena products.

Key Responsibilities
  • Provide remote technical support via telephone or online for identified Ciena products 24x7 when required.
  • Manage technical support cases/tickets end-to-end.
  • Attend maintenance windows when needed.
  • Accept on-call duties outside of normal business hours, including weekend and public holiday shifts when required.
  • Provide on-site support to Customers where required.
  • Communicate with Design and Supply Chain on problems/issues found in the field.
  • Utilize debug tools and lab research to aid Customer's technical problems.
  • Work with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide Customer feedback.
  • Create, review, validate, and publish required MOP/ISB/FSB documents.
  • Contribute to knowledgebase (KCS).
  • Help train newly hired Technical Support Engineers.
  • Perform other duties related to the role as assigned, either in an office or remote location.
Requirements
  • Bachelor's degree in a relevant technical field (e.g., Electronics, Communication Engineering, Computer Science) from a college or university.
  • Minimum 3 to 5 years of related experience in the field of telecommunications preferably in a technical support role.
  • Experienced in operation, maintenance, and troubleshooting of fiber optic transport systems and associated technologies.
  • Knowledge in design and implementation of optical Data Communications Network (DCN) for Network Element (NE) management.
  • Knowledge of OTN and related technology.
  • Ability to communicate effectively in English both verbally and written.
  • Carrier Ethernet and networking knowledge and experience include but are not limited to the following protocols: OSPF, MPLS, BGP, ASBR, etc.
  • Knowledge and experience in operation of optical transport systems.

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